If there was an excuse its called buca.

I believe he was suffering from a disease called ghaids!

Stop drinking damn vk cherry!

Jenna avoids the camera again while random man gets in the way!

Spot the odd one out.

The Real Proclaimers

The Wii Ball Sagas, not quite finished!

Well a little surpise email arrive in my inbox on the 30th. None other than the king of Nintendo had sent a mail to check if I was satisfied with the outcome of the Wii ball sagas...

"Dear Mr Flynn,

As I passed your problem onto the relevant people in my company, I justwanted to check that they had looked after you and that everything hadbeen fixed to your satisfaction.

Rgds,David Y"

And my reply

"Dear Mr Yarnton

Thank you for your follow up communication regarding the problems I had.

I have now been reimbursed with my missing Wii points.

I still don't think the consumer should be charged for returning a defective unit to yourselves. Especially if it has failed so soon after purchase. But this, understandably, won't change overnight and probably won't change at all.

My only disappointment with your staff was a promised next day telephone call that didn't materialise for a week. I am sure there may be very valid reasons for this such as employee holiday, sickness, or other circumstances beyond his control. Although I would say don't promise what you can't deliver, and a phone call to say sorry I haven't made any progress with your issues is much better than no call at all.

Interestingly I was reading this morning that it costs x6 more to attract a new customer than it does to retain an existing customer. A happy customer will tell only 1-5 people and an unhappy customer will tell 9-14 people(and with the advent of the internet that number could increase massively very easily).

I am satisfied with the outcome after your intervention and thank you for taking responsibility and getting involved.

Yours

Ben Flynn"

Curiouser and Curiouser

theflynnmeister